FAQ’s

Why should I buy the Castle Chafer rather than a standard chafing dish?

Castle Chafer is better at keeping your food, whether served wet or dry, at its best because we achieve consistently higher temperatures than traditional chafing dishes. Time and time again our customers tell us that their food is…Click here to Read More

Where Can I Buy?

Click here for a list of Castle Chafer distributors 

At the start of service what do I do?

You can view a set up instruction video here http://castlechafer.com/instruction/

Can I manage the temperature for different types of food?

Overall it is important to remember that the Castle Chafer can easily be turned up or turned down with a twist of the dial provided. The settings to suit your menu and surroundings will become very familiar to you very quickly. As a good starting point see the guide below: Click here to Read More

At the end of service what do I do?

Turn off the Castle Burner by turning the dial at the end and make sure that the flame is off. Remove the gastropans / chafing dish and follow your company’s end of service routine. Remove the Castle Burner from the Castle Chafer frame, remember the burner part will be hot, and disconnect the Castle Burner from the gas and store according to your company’s routine. Gas should always be stored according to the guidelines on the canister.

How do I clean the Castle Chafer?

The Chafing dish is made of stainless steel and is best cleaned by simply wiping with a damp cloth. The Castle Chafer frame and lid can be cleaned and polished with warm water and soap. Be sure to rinse fully after service.

How do I remove the lid for cleaning?

First close the lid over completely. Squeeze the sides of the lid just above the hinge on the sides and lift off. When putting the lid back on make sure that the hinge is aligned correctly. In the hinge there should be… Click here to Read More

Can I cook with the chafing dishes?

The Castle Chafer is designed for keeping food at serving temperature, hot or cold, so we advise cooking in dedicated gastropans and then placing them in the Castle Chafer.

Can I use any gas with it?

The Castle Chafer is CE certified for use with the gas supplied. Any other gas may not perform properly and may invalidate your warranty and CE certification. Castle Chafer gas is also supplied by your distributor see above.

Efficient, safe chafing dish for the food service industry